1 What Personal Information We Collect
ttph collects different types of personal information depending on how you interact with the platform. The categories are:
Account and Identity Information
When you register with ttph, we collect your full legal name, date of birth, email address, Philippine mobile number, and the username and password you choose. For identity verification purposes, we may also request a copy of a government-issued ID and a proof of address document.
Financial Information
To process deposits and withdrawals, ttph collects details about the payment method you use — such as your GCash or Maya mobile number, bank account number for InstaPay/PESONet transfers, or the last four digits and name on a Visa/Mastercard. We do not store full card numbers; these are handled by our PCI-DSS-compliant payment processors.
Usage and Activity Data
We collect records of your betting activity on ttph — including bets placed, games played, amounts wagered, and session history. This data is used for account management, dispute resolution, responsible gaming monitoring, and improving our product.
Technical Data
When you visit ttph, we automatically collect certain technical information: IP address, device type, operating system, browser type, screen resolution, and referral URL. This helps us optimize the platform and detect potential security threats.
| Data Category |
Examples |
Purpose |
| Identity |
Name, date of birth, government ID |
Account creation, KYC verification |
| Contact |
Email, mobile number |
Account communications, support |
| Financial |
GCash number, bank account, card last 4 |
Payment processing, withdrawal |
| Activity |
Bets placed, games played, session logs |
Account management, responsible gaming |
| Technical |
IP address, device type, browser |
Security, fraud prevention, optimisation |
| Communications |
Support chat logs, email correspondence |
Dispute resolution, service improvement |
2 How We Collect Your Information
ttph collects personal information through the following channels:
- Directly from you: When you register, fill in account settings, contact support, or make a transaction.
- Automatically: Through cookies, analytics tools, and server logs when you use the platform.
- From third parties: Identity verification providers, payment processors, and fraud detection services may provide us with additional data about you as part of their service delivery. All such providers are bound by data processing agreements with ttph.
3 Why We Use Your Personal Information
ttph uses the personal information we hold about you for the following specific purposes:
- To create, manage, and maintain your ttph account.
- To process deposits, settle bets, and execute withdrawals to your verified payment method.
- To verify your identity and age in compliance with Philippine gaming regulations and anti-money laundering requirements.
- To provide customer support and resolve disputes or complaints.
- To detect, investigate, and prevent fraud, cheating, and other prohibited conduct on the platform.
- To send you transactional communications — such as deposit confirmations, withdrawal updates, and security alerts.
- To send you promotional communications about ttph offers and bonuses, if you have opted in to receive them.
- To monitor and support responsible gaming, including identifying patterns that may indicate problem gambling.
- To comply with our legal and regulatory obligations under Philippine law.
- To improve the ttph platform through aggregate, anonymised usage analysis.
Marketing opt-out: If you no longer wish to receive promotional emails or SMS from ttph, you can unsubscribe at any time through your account notification settings or by contacting our support team. Opting out of marketing does not affect transactional or security communications, which are sent regardless as part of the service.
4 Legal Basis for Processing
Under the Data Privacy Act of 2012 and its implementing rules, ttph processes your personal data on the following legal bases:
- Contractual necessity: Processing required to perform the contract between you and ttph — namely, operating your account and executing bets and payments.
- Legal obligation: Processing required to comply with Philippine laws on anti-money laundering, gaming regulation, and taxation.
- Legitimate interests: Processing for fraud prevention, platform security, and internal analytics — where these interests do not override your fundamental rights.
- Consent: For optional processing such as marketing communications and the use of non-essential cookies, where we ask for your explicit opt-in.
5 Sharing Your Personal Information
ttph does not sell, rent, or trade your personal information to third parties. We may share your data with the following categories of recipients, strictly for the purposes described in this Policy:
Payment Processors
To process deposits and withdrawals via GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, and card networks, ttph shares relevant payment details with our payment processing partners. These partners operate under data processing agreements and are prohibited from using your data for any purpose other than processing your transaction.
Identity Verification Providers
For Know Your Customer (KYC) checks, ttph may share your submitted ID documents and personal details with third-party identity verification services. These providers verify document authenticity and flag potential issues on our behalf.
Regulatory and Law Enforcement Authorities
ttph will disclose personal information to Philippine regulatory bodies, law enforcement agencies, or courts when required by law, a valid legal order, or to protect the rights and safety of our members and the public.
Service Providers
We use carefully selected third-party service providers for functions including cloud hosting, customer support software, email delivery, and analytics. All providers are contractually bound to process data only under our instructions and in compliance with Philippine data privacy law.
Important: All third-party data processors engaged by ttph are subject to data processing agreements that require them to maintain appropriate security measures, process data only for specified purposes, and comply with applicable data protection laws.
6 Cookies and Tracking Technologies
ttph uses cookies and similar technologies on our platform. Here's a plain breakdown of what we use and why:
Essential Cookies
These are required for the platform to function. They keep you logged in during a session, remember your language preference, and maintain security tokens. You cannot opt out of essential cookies without preventing core functionality from working.
Analytics Cookies
We use anonymised analytics tools to understand how members navigate ttph — which pages are visited most, where users drop off, and how long sessions last. This helps us improve the platform. Analytics cookies do not identify you personally.
Preference Cookies
These remember optional settings you've configured — such as display preferences or notification choices — so you don't have to reset them every visit.
Marketing Cookies
Only used with your explicit consent. These help us show relevant promotions to members who have opted in to marketing communications. You can withdraw consent at any time through your account settings.
You can manage cookie preferences through your browser settings. Note that blocking certain cookies may affect some features of the ttph platform.
7 How Long We Keep Your Data
ttph retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Philippine law.
- Account data: Retained for the duration of your membership plus a minimum of 5 years after account closure, as required under anti-money laundering regulations.
- Transaction records: Minimum of 5 years from the date of the transaction.
- KYC documents: Retained for 5 years after your account closes or the business relationship ends.
- Support communications: Up to 3 years from the date of the last interaction.
- Technical/log data: Up to 12 months, used for security and fraud prevention purposes.
When data is no longer needed, ttph deletes or anonymises it using secure methods appropriate to the data type and storage medium.
8 How We Protect Your Data
ttph uses a range of technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction:
- All data in transit is encrypted using TLS 1.2 or higher.
- Sensitive stored data is encrypted at rest using AES-256 encryption.
- Access to personal data is restricted to authorised personnel on a need-to-know basis, with role-based access controls and full audit logging.
- Our payment systems are compliant with PCI-DSS standards.
- We conduct regular security assessments and penetration testing of the platform.
- All staff with access to personal data receive regular data privacy and security training.
While ttph takes every reasonable precaution, no system is 100% immune to all threats. If you suspect your account has been compromised, contact support immediately and change your password.
9 Your Data Privacy Rights
As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ttph:
Right to Be Informed
Right to Access
Right to Correction
Right to Erasure
Right to Object
Right to Data Portability
Right to Withdraw Consent
Right to Damages
To exercise any of these rights, contact our Data Protection Officer (details in Section 13). We will acknowledge your request within 3 business days and complete it within 30 days. In some cases — such as where data must be retained for legal compliance — we may be unable to fulfil a deletion request in full; we will explain the reason clearly if this applies to you.
10 Minors and Age Restrictions
ttph does not knowingly collect personal information from individuals under the age of 21. This platform is strictly for adults. If we discover that an account has been registered by someone below the legal age, we will suspend the account, void any bets, return any deposited funds to the payment source where possible, and securely delete the associated personal data.
If you are a parent or guardian and believe a minor has registered on ttph using your contact details or payment methods, please contact us immediately at support@ttph.best.
11 Third-Party Links and Services
The ttph platform does not include links to external third-party websites as part of its standard interface. However, payment redirects to GCash, Maya, or bank portals during transactions are not governed by this Privacy Policy — those interactions are subject to the respective privacy policies of those service providers. We recommend reviewing them independently.
12 Updates to This Privacy Policy
ttph may update this Privacy Policy periodically to reflect changes in how we operate, changes in applicable law, or improvements to our data practices. When we make material changes, we will notify active members via email or through an in-platform notification at least 7 days before the changes take effect.
The "Last Updated" date at the top of this page always reflects when the most recent revision was made. We recommend checking this page periodically if you want to stay up to date. Archived versions of previous policies are available on request.
ttph has appointed a Data Protection Officer (DPO) in compliance with the Data Privacy Act of 2012. If you have questions about this Privacy Policy, wish to exercise your data rights, or want to report a potential data breach, contact us through:
- Email: support@ttph.best (subject line: "Privacy / DPO Request")
- Live Chat: Available 24/7 from your ttph account after logging in
Our DPO will acknowledge your query within 3 business days. If you are unsatisfied with our response to a privacy concern, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines.
NPC Contact: You may reach the National Privacy Commission of the Philippines through their official website or their public assistance and complaints desk. ttph cooperates fully with all NPC investigations and inquiries.
